(fluent German & English) L2-L3 Technical Support Consultant (Spain)

Passionate about the latest trends in Tech?

What if you had a chance to be a part of the world's leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 50+ languages and have the most diverse professional and cultural backgrounds.

Join our SupportYourApp team as an L3 Technical Support Consultant and get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe 🌎 Excited? Let's see what it takes.

What you will do:

• Monitoring systems, website errors and communicating with developers when necessary
• Communicating with customers via calls and emails
• Notifying customers of expired certs and website errors
• Working with: NOCmonitor, signal messages, Uptrends channel, Smokeping, Zabbix, database server for Webgui, dashboards
• Going through logs, patches, patterns, diagnosing, troubleshooting, debugging and handling other cybersecurity-related questions
• Handling and notifying customer incidents and RCAs
• Generate and maintain maintenance tickets
• Working with Jira tickets
• Become a product expert and constantly grow

What you need to succeed in this role:

• Fluent German and English (both C1, written and verbal)
• L2–L3 technical support experience
• Experience with Internet Protocols (TCP/UDP/ICMP), SSL/TLS Encryption
• Knowledge of web servers, DNS, CDN, Linux and Nginx, Apache HTTP Server
• Analytical thinking
• Customer-oriented and responsible attitude

Will be a great plus:

• Experience with native speakers

• International exchange programs participation

Benefits and Perks:

• Fixed schedule (Monday–Friday, 9am–5pm, CET)
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service international company that provides BPO services for IT companies around the globe. We work with clients from 30+ countries and speak 50+ languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

*Due to legal restrictions and client requirements, candidates from sanctioned countries are ineligible for this position.

Last updated on Jun 15, 2023