About the Role:
As a Customer Success Manager, you will be responsible for providing complete support to the US customers for CleverTap on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management.
This will be a night shift role based out of India (timing: 1830 hrs IST to 0330 hrs IST)
What you will do:
- Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans).
- Develop an intimate understanding of your customers’ businesses, conduct health checks.
- Develop a network of champions within each account through education, coaching, and strong influencing skills.
- Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews.
- Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals.
- Be an expert on trends and best practices for digital marketing and analytics.
- Enlighten our customers with insights gleaned from their own data and industry trends.
- Ensure customers get maximum value from CleverTap by leveraging full platform functionality.
- Liaison between your customers and all the internal teams.
- Handle customer concerns with confidence, putting them at ease.
What we are looking for?
Must have:
- Graduation in B.E (Any stream) / B.Sc (IT)
- Overall 5-8 years of experience with 2-3 years as a Customer Success Manager or Account Manager
- Strong technical aptitude
Good to have:
- Ability to speak fluently in English
- Experience in SaaS / MarTech
- Currently working in night shift
- Have worked with clients across US, EU and others
Who you will Report to: Associate Director, Customer Success
Measures of Success:
- NPS
- Retention rate
- Product adoption - breadth and depth
Why join us?
- Be a part of a global growth stage startup
- Work in a fast-paced, dynamic environment where your contribution matters
- You are passionate about technology and its impact on the high growth mobile technology space
- Innovate at scale, with learning opportunities
About CleverTap:
CleverTap is the leading all-in-one customer engagement platform that helps brands unlock limitless customer lifetime value. CleverTap is trusted by over 2000 brands like Domino’s, Levis, Jio, Papa John’s, Zomato, Kotak Bank, Air Asia, Carousell, TD Bank, and Tesco to help build personalized experiences for all their customers. The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering speed and cost efficiency at scale.
Backed by top-tier investors such as Accel, Peak XV Partners, Tiger Global, CDPQ and 360 One, the company is headquartered in San Francisco, with presence across Seattle, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, Vietnam, and Jakarta.
If you think you’d be a good fit for this role, we’d love for you to apply!
CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.
We are committed to cultivating an empowering environment, enabling each of us to reach the peak of our professional careers.
We're excited to showcase what we have to offer!
If you think you’d be a good fit for this role, we’d love for you to apply!
CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.
We are committed to cultivating an empowering environment, enabling each of us to reach the peak of our professional careers.
We're excited to showcase what we have to offer!