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Technical Support Specialist

dhjdnwh4qm62pb5vm2o4tbd72ej7oa01f47beu0d9d984ckrwi58r2ocg36n82t5 · 30+ days ago

Toronto, ON, CA

Negotiable

Full-time

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Job Description:

Responsibilities:

As Technical Support Specialists, candidates will be responsible for responding to customer calls daily in a professional and efficient manner.
Dealing with and resolving issues within SLA times.
Providing support for the Security Products Intrusion product range.
Working on both application software and hardware products.
Providing feedback to customers, colleagues, and managers and evaluation of products.
As a key players of the NA Technical Support Team, candidates will work within a dynamic environment that provides a platform for candidates to have a considerable impact on processes and products.
Candidates are an important function in the R&D organization with a positive team-player attitude combined with a multi-interface approach.

Requirements:

Strong Technical Background or Associative Degree or equivalent would be preferred.
Tech-savvy individuals who can navigate IT and interactive communication tools.
Experience in dealing with hardware and software issues.
Strong troubleshooting skills.
Action orientated; self-starter takes initiative to resolve issues.
Strong communication, interpersonal and problem-solving skills.
Highly motivated, and able to develop resilient and positive professional relationships.
Quick learner and team worker who provides effective communication with key stakeholders.

Preferred Qualifications:

Previous experience in a Technical Support or fault-finding-related role would be helpful.
Experience working within the Electronic Security (Intruder Systems) or Communications industry.
Understanding of electronic security products and electrical concepts.
Understanding of networking principles and concepts.

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Last updated on May 8, 2023

About the company

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