Director of Operations

Our client is an award-winning organization with 75 years of excellence — is at the forefront of delivering life safety solutions that ensure safe communities. With headquarters in Richmond, BC, and regional offices in Calgary, Toronto, and Dallas-Fort Worth, Texas, their mission is to provide cutting-edge security solutions paired with unparalleled service.

They are seeking a Director based in their Richmond office to drive the growth of their video and electronic security business. In this role, you’ll expand National Accounts, explore new markets, and introduce innovative security solutions. Key responsibilities include increasing sales, optimizing profitability, managing staffing, and building infrastructure for future growth. Reporting to the President and as a member of the Executive Team, you will shape strategic direction while leading a high-performing team.

CORE RESPONSIBILITIES

Strategic Planning & Execution

• Collaborate with the Executive Team to define and execute strategic goals that drive efficiency and employee engagement.
• Identify opportunities for operational improvement and scalability, streamlining processes to boost productivity.
• Lead change management efforts, ensuring effective adoption and communication of new initiatives.
• Align with the company's values and contribute to the Executive Team’s strategic direction.

Team Leadership & Development

• Set KPIs and track team performance to ensure clear goals and accountability.
• Foster a culture of collaboration, accountability, and growth.
• Provide coaching, feedback, and development opportunities for direct reports.
• Hire top talent, ensure successful onboarding, and enhance training programs for continuous growth

Financial Oversight

• Manage departmental budgets, monitor expenses, and drive profitability.
• Identify and implement cost-saving measures in collaboration with the team.

Sales Leadership

• Lead the sales team to achieve annual targets, ensuring a strong sales pipeline.
• Align sales and operations teams to optimize strategies.
• Support the launch of new products and services to drive growth.

Customer Experience Excellence

• Continuously adapt 'The Radius Way' to enhance the customer experience.
• Attend industry events to gather customer insights and share feedback for improvements.

Safety Leadership

• Promote a culture of safety and ensure compliance with safety protocols.
• Collaborate with the Health & Safety Committee to prioritize safety training and improvements.

OUR IDEAL CANDIDATE:

• 8+ years in senior leadership in operations management (security/technology industry a plus)
• Extensive knowledge of various operational functions and principles, including finance, customer service, production and employee management
  
• Bachelors degree in business, operations management, or related field
  
• Strong emotional intelligence, excellent communication and the ability to build cross functional relationships
  
• Proven project management skills, with a background in lean methodology or formal training,
• Proficient in data analysis, ERP, and CRM systems

WHAT WE OFFER:

• Job Stability: A trusted essential service provider with steady growth and expansion.
• Comprehensive Benefits: Health, dental, RRSP matching, EAP, and profit-sharing.
• Giving Back: Charitable donation matching and community involvement.
• Flexibility: Flexible schedule, work-from-home options, and an additional paid holiday (Boxing Day).
• Award-Winning Culture: Family-owned business offering professional growth and new opportunities.
• Learning & Development: Paid training and career advancement opportunities.
• Engaging Environment: Regular team events, outings, and volunteer activities.
• Impact: Your ideas are valued, making a difference in the company and community.
• Great Location: Centrally located next to a river walking path, near shopping centers.

Pride in Reputation: A company with a strong brand and glowing employee reviews.

About Peeple Inc:

Peeple Inc. is a Vancouver-based People Development organization specializing in Management Search, Executive coaching, and development. We’re dedicated to helping companies build and develop world-class teams and assisting job seekers to find incredible employers. Applicants can expect thorough communication, an in-depth evaluation of their background and abilities, complete confidentiality, and our continuing care and expertise in matching candidates to roles that provide the best fit possible.    

Peeple Inc. and the clients we represent are committed to an inclusive and discrimination-free workplace, as well as complete compliance with the B.C. Human Rights Code, Canadian Human Rights Act, and the Employment Equity Act.

Application and Timeline:   

We encourage interested applicants to apply as soon as possible as our client is keen to welcome their newest team member. Interviews will take place as resumes are submitted through the Peeple Inc. website.

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Last updated on Jan 23, 2025