About Carvana
Our mission is simple, we are changing the way people buy cars. We are the first 100% online car-buying experience, which means we have no sales team and no commission-based positions within our company. We are completely disrupting the auto industry by removing the painful process of the dealership experience and replacing it with a seamless and convenient online platform. Here at Carvana we are passionate about delivering exceptional service to every customer! After purchasing a vehicle online, the customer can choose to have that vehicle delivered straight to their doorstep, or if they live near one of our awesome vending machines they can pick it up there. One of our customer advocates will meet them with a BIG coin so they can experience our unique way of receiving their vehicle!
About the team and position
We’re looking for a cross-functional operations recruiting manager to join our exciting and fast-paced organization. The Manager, Talent Acquisition will have the unique opportunity to build, develop, and execute full life-cycle recruiting for Carvana’s Customer Care department while guiding a team of Recruiters to execute high volume hiring targets.
No day will be exactly the same. You and your team will work together to achieve one of the most important business outcomes – to staff Carvana’s Customer Care teams with top talent. You will manage metrics and people, and you will develop strong business relationships with your (really awesome) co-workers and hiring managers. Most importantly, you will see your insights have an immediate, tangible impact every day in a well-funded and unique, talent-driven company.
Work Location
This role is located in our Tempe, AZ headquarters. We offer a hybrid work schedule with 3 days in the office and 2 days working from home/remote. Candidates must live within the Phoenix, Arizona metropolitan area.
What you’ll be doing
- Guide the day to day full life-cycle recruiting efforts for Customer Care recruiting
- Support with planning and executing high volume recruiting strategies and initiatives
- Help guide a team of recruiters to meet their individual staffing goals
- Review and analyze data to identify trends; recommend solutions to improve recruiting effectiveness and increase the quality of talent hired
- Monitor and maintain weekly and monthly reports to track staffing, hire rate, candidate pipeline, and other metrics necessary to identify recruitment gaps, and overall effectiveness
- Train and develop new recruiters
- Collaborate with hiring managers to anticipate and meet evolving hiring needs
- Leverage a diverse "toolbox" of creative and traditional sourcing techniques, efficiently screening candidate resumes against required skill sets
- Manage operations leadership job requisitions from source to hire
- Ensure a candidate-centric approach, aligned with and our Carvana Values
- Partner with Talent Development, HR Operations & Operations leadership, to help translate talent needs into quality candidates and new hires
- Constantly thinking of new ways to improve all things recruiting including the candidate experience, interview practices, funnel-building, reporting, quality of hire, hiring manager experience, and more
- Other duties as assigned.
What we require:
- A Bachelor’s degree from an accredited undergraduate institution.
- At least 5 years of work experience in a full-cycle recruiting role.
- At least 2 years of experience with high volume recruiting.
- Minimum of 3 years of leadership experience.
- Experience with virtual recruitment (social media, LinkedIn, resume sourcing, virtual career fairs) a must.
- Experience with Greenhouse ATS is preferred.
- Exceptional interpersonal, written, and verbal communication skills.
- You have the ability to multitask and prioritize effectively.
- You will have the ability to coach and motivate others with high influencing skills.
- You will possess the energy and drive to accomplish goals, meet deadlines, and find solutions.
It would be great if you also had
- Empathy: You care that a customer's experience is one worthy of your own loved ones. You genuinely match your approach and response based on seeking to understand each customer. You put yourself in the customer's shoes and you take action to help.
- Passion: You are the voice and champion of the Carvana experience and products we offer. You breed enthusiasm among your customers and peers. You always do the right thing!
- Commitment: You build trust with each customer by providing transparency to a traditionally murky process. You’re eager to see the customer experience all the way through, persevering through roadblocks and following through on your commitments to the customer.
- Anticipation: You have foresight; you know where the customer needs to go next, even before they do. You listen for context clues and identify what the customer may not know in order to lead them to the most effective next step, resolution or outcome.
- Clarity: You are knowledgeable and accurate; skilled at translating the Carvana experience and complex ideas into relatable information for the customer. You use resources wisely and stay up to date on changes to policies and procedures.
- Every Customer Matters: You show up, you're focused, and you act with a sense of urgency & purpose in each interaction.
What we’ll offer in return
- Full-Time Salaried Position with competitive wages
- Medical, Dental, and Vision benefits
- 401K with company match
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
- A great wellness program to keep you healthy and happy both physically and mentally
- Access to opportunities to expand your skill set and share your knowledge with others across the organization
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
- A seat in one of the fastest-growing companies in the country
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Must be able to read, write, speak, and understand English.
We’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal Stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
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Last updated on Aug 22, 2024