Responsible for on-site installing, maintaining, documenting and repairing various multi-vendor network and voice devices working under the direction of a remote network management center. Tasks include hardware device replacement, patch cable installation, documentation updates, software installation, 3rd Party vendor coordination and basic equipment configuration. Ensures customer satisfaction by advising on-site customer personnel and remote management center on any issues which may impact product performance. Takes responsibility for potential or desired follow-up services, on-going communication and/ or problem escalation.
Required Skills:
Experience configuring and supporting Routers and Switches.
•
Last updated on Jun 21, 2016