Senior Manager, Project Management Office (PMO), Workplace Solutions Group (WSG)

What You’ll Do

The WSG Project Management Office (PMO) is responsible for a portfolio of capital and operations projects that are performed in service to Samsung’s real estate and workplace-oriented assets and the employees who occupy those assets. The PMO does its work by developing, maintaining and adhering to best-in-class processes, methodologies, standards, metrics, practices and policies that achieve the high standards set by WSG, CFO Organization, & Samsung. 

The PMO Sr. Manager oversees all aspects of the PMO, including communication, resource management, prioritization, governance, risk management, future planning / pipeline, team leadership, and quality control. The PMO Sr. Manager effectively balances proactive enabling of project delivery with excellent governance following the Samsung guideline with the knowledge of Samsung culture.

Location: Onsite at our San Jose office/headquarters 5 days a week with an average of 5-10% travel per month

Reports to: Sr. Director, Workplace Solution Group (WSG)

Job ID: 42216

Essential Duties:

General:

• Ensure the PMO operates as a Center of Excellence within WSG and operate within Samsung culture.
• Identify and engage key stakeholders to ensure their involvement and support throughout the project lifecycle.
• Establish and maintain effective communication channels with project teams, stakeholders, and senior management, providing regular updates on project progress, milestones, and issues.
• Maintain comprehensive project documentation, including business cases, project plans, status reports, meeting minutes, and other relevant artifacts, ensuring transparency and accountability.

Resource Management & Prioritization:

• Allocate resources effectively, including personnel, financial, and equipment, to support project activities and enables the achievement of project objectives.

• Provide senior management with the information needed to assess and decide which proposals / business cases have the highest potential value, impact, and strategic alignment for Samsung.
• Interface with senior management to define project priorities, implementation opportunities, challenges, while also communicating project risks and opportunities.

Governance, Risk Management & Quality Control:

• Monitor project performance against key metrics, identify deviations from the plan, and take corrective actions as necessary.
• Prepare and present regular progress reports to stakeholders and senior management.
• Manage changes to project scope, schedule, and budget effectively, assessing impacts and communicating changes to stakeholders to maintain alignment with project goals.
• Seek and implement efficiencies to meet or exceed the financial expectations established at project initiation.
• Develop, implement, and govern project portfolio management processes, dashboards, templates, policies, and metrics.
• Monitor compliance with project policies and standards.
• Identify potential risks and issues associated with projects and proactively develop strategies to mitigate them, ensuring successful project delivery.
• Implement quality assurance processes and procedures to ensure that project deliverables meet the required standards and specifications.

Team Leadership:

• People Management: Coach and mentor project management practitioners – internal and 3^rd party -- and build a sharable knowledgebase of best practices.
• Resource Management:  Own the PMO organizational structure, and ensure it effectively balances internal project management practitioners, embedded 3^rd party project management practitioners, and variable 3^rd party project management practitioners.
• WSG Leadership: Work cross-functionally with internal WSG support organizations and those outside of WSG, and ensure partnership is the cornerstone of all cross-functional work. 
• Performance Management: Set annual performance targets for direct reports that ensure a successful PMO, and undertake performance management practices help achieve individual and collective success. 
• KPIs and SLAs: Set all 3^rd party entities involved PMO’s body (and contracted with Samsung), and ensure Business Reviews are conducted no less than quarterly, and as a condition of continuing a 3^rd partner continuing with Samsung.

• Quality: oversee Project Managers for the delivery of projects/programs on time, within scope and on budget.

What You Bring

Education & Training

• Bachelor’s degree and 15 years of experience in engineering, construction, business or related fields.
• Master’s degree is preferred.
• A minimum of 10 years of project management experience preferred.
• PMP or similar designation/certification is highly desired.

Skills & Experience

• Skilled at managing teams and projects within a large/very large enterprise.
• Skilled at managing project deliverables and timelines.
• Direct responsibility for planning, organizing and operating of a PMO similar in size and scale to that of WSG.

Additional

• Korean language skills is a plus and/or multi-national experience.
• Expert-level knowledge of project and change management, methodologies, techniques, processes (e.g., Project and Portfolio Management Methodology - PPM).
• Budget, cost, and profitability management skills.
• Knowledge of resource management tools.
• High-level of communication, interpersonal skills to cultivate and maintain relationships with Samsung internal management and external stakeholders.
• Understanding of environments similar to that of Samsung, including labs and data centers.
• A demonstrated general knowledge of procurement practices.
• Excellent judgment with proven ability to identify problems and deal with complex issues.
• Strong analytical and problem-solving skills, particularly on challenging, complex, and difficult issues to develop solutions that address root causes.
• Ability to develop and deliver training to small and large groups.
• Ability to influence without authority.
• Flexible, adaptable, and resourceful when managing changing timelines and multiple deliverables.
• Demonstrated leadership ability to establish and manage a high-performance team.
• Motivated to build relationships at all levels of Samsung, inside and outside of WSG.
• You’re inclusive, adapting your style to the situation and diverse global norms of our people.
• An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
• You’re collaborative, building relationships, humbly offering support and openly welcoming approaches.
• Innovative and creative, you proactively explore new ideas and adapt quickly to change.

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Last updated on Aug 19, 2024