Senior Site Reliability Engineer

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

At Toast, our Site Reliability Engineers (SREs) are responsible for enabling our engineering teams to ensure customer-facing services and other Toast production systems are running smoothly. SREs are a blend of pragmatic operators and software craftspeople who apply sound software engineering principles, operational discipline, and mature automation to our environments and our codebase. 

About this roll* (Responsibilities) 

• Implement and evolve a world-class observability technology stack that allows rapid detection of issues in our system and enables root cause analysis (25%)
• Provide scalable metrics and dashboarding solutions for R&D 
• Provide distributed tracing capabilities to visualize and track issues across our complex system 
• Provide log aggregation and insights for R&D using best in class technology 
• Provide a global view of the true customer experience through usage of Real-User Monitoring & external cloud-based solutions
• Act as a champion for reliability and work with partner teams in different lines of business  to improve resiliency and reliability of all services. Champion our uptime targets and enable other teams  to improve the way we measure the reliability of the system (25%)
• Facilitate and drive production triage, incident resolution, and retrospective/root cause analysis to maintain the reliability and uptime of our platform (20%)
• Leverage a strong understanding of Cloud Architecture 
• Experience developing and operating software on the JVM (Java Virtual Machine) to triage and understand issues within services 
• Diagnose performance bottlenecks and implement optimizations across infrastructure, database, web, and mobile applications
• Implement strategies to increase system reliability and performance through on-call rotation and process optimization
• Lead incident post-mortem/retrospectives to surface reliability improvements and drive to completion

Support and enable the adoption of a platform that enables service resilience testing/chaos engineering to validate and test Toast’s architecture is resilient to failure. Build and own a performance testing framework/environment to enable our R&D teams to understand the constraints of their services and improve  performance (15%)


Do you have the right ingredients*? (Requirements)

• Extensive and broad industry experience with at least 3-7 years building and running production systems and participating in incident calls
• Deep understanding of cloud and microservice architecture, and the JVM
• Comfortable reading, writing, and debugging code
• Experience with Observability platforms (Datadog, Splunk, New Relic, etc.) -  APM, RUM, Synthetic monitoring
• Demonstrated experience working with at least one major cloud platform (AWS, GCP, or Azure)
• Exposure to complex, mission critical, and large scale distributed systems
• Polyglot technologist/generalist with a thirst for learning

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

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Last updated on Aug 27, 2024