IT Support (Hybrid setup)

About the Company

Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. The company recently established its operations in the Philippines, and we are looking for an extraordinary talent who will be part of our pioneer and diverse team. Are you passionate about joining a start-up company where opportunities are unlimited? Do you love taking challenges and making your brilliant ideas into reality?

Be one of us and be part of our success story!

Your Role

As an IT Support, you are expected to:

• Provide aid in making sure that the company’s computer networks and systems are properly installed and monitored.
• Logging the queries of customers and employees
• Review call logs in order to discover any underlying issues or trends
• Diagnose and solving hardware or software faults
• Troubleshooting technical and network issues
• Performing electrical safety checks on the company’s computer equipment
• Testing and evaluating new technologies
• Replacing or repairing the necessary parts
• Supporting the roll-out of new applications
• Testing and evaluating new technologies

Qualifications for the Role

For you to become a successful candidate for this role, you need to have the following qualification:

• 6 months of experience in Technical User Support, preferably Remote Support
• Took up IT Courses – Associate | Bachelors
• Excellent communication and interpersonal skills
• Ability to solve complex hardware and software issues
• Ability to perform remote troubleshooting and provide clear instructions
• Strong knowledge of systems and networking software, hardware, and networking protocols
• Knowledge & troubleshooting experience of Microsoft Office 365 (Outlook emails, OneDrive & SharePoint)
• Experienced in troubleshooting Windows 10 OS and Network Connectivity
• Skilled in Computer Set-up and Mirroring/Imaging.
• Have an adept background on Windows, Telephony/Softphones, Networking, Ticketing Software and Remote Support System.
• Well versed in operating the following: Avaya, Fortinet, RDP – Remote Desktop Program, ActiveWise, ConnectWise, Exchange – Email System
• Willing to learn and grow in their career
• Expected to respond off-hours if needed – not extensive, willingness to pitch in
• Sense of urgency and ability to perform under pressure

At UNIFIN, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.

We believe in our employees and invest in providing the best growth opportunities. Promotions at UNIFIN are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed.

When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.

You think you fit all of this? Click the apply button now!

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Last updated on Jun 6, 2024