Strategic Accounts Lead (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy.  

🤝 Our commitment to being a force for good. 

 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

As a Strategic Accounts Leader, you will be a representative in the Glovo Account Management team helping handle one of the company’s top partnerships. You will be liaising with the most popular brands, stores, and restaurants in the region as well as growing revenues for their respective stores.

THE JOURNEY

• Develop and implement long-term strategic plans for each key account, ensuring alignment with company goals and objectives, while also considering partner growth and market opportunities.
• Work closely with internal teams such as Marketing/Growth, Operations, and Customer Support to ensure a holistic approach to partner management and service delivery.
• Proactively address and manage partner issues, ensuring timely resolutions and maintaining strong relationships.
• Identify opportunities for partnership innovation and improvement, proposing new ideas that align with Glovo’s overall strategy.
• Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews).
• Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.
• Draw and execute plans, making your partners grow through promotions, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling). 
• Ensure that Glovo has the best content by signing preferred partnerships with partners.
• Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc).
• Improve Glovo’s revenue through commission renegotiation and selling assets. 
• Understand, build action plans and follow up on churned and inactive partners.
• Improve operational efficiency of the partners by making sure we always deliver the best service to our customers. 
• Teach the partner how to use the  manager portal to become self-sufficient, so that partner can: change and edit the menu, activate promotions and check their information with Glovo

WHAT YOU WILL BRING TO THE RIDE

• At least 2 years of experience in high-performance account management or business consultancy.
• Ability to comfortably work in a high growth and high-performance company with a fast pace. 
• Computer literacy; good knowledge of Google tools (Google Docs, Sheets & Slides, Drive); Salesforce knowledge is a plus. 
• Fluency in Ukrainian and advanced level of English.
• Strong commercial skills.
• Good communication and negotiation skills.
• Highly organized and detail-oriented.
• Problem solver, data-driven with an analytical approach.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

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Last updated on Jul 30, 2024