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Midlevel Application Delivery Manager - Training to Vasko

$105k+
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Full-time
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Position: Midlevel Application Delivery Manager
Location: Chicago, IL Hybrid Position (Locals are highly preferred)
Duration: 12 Months with Possible Extension
Employment Type: C2C

Required Experience:
  • 6+ years of experience working with PHP
  • 6+ years of experience working with MySQL or Similar RDBMS
  • 3+ years of experience working with AWS
  • 3+ years of experience integrating with 3rd party APIs
  • Experience leading projects or functioning as a scrum team lead
  • Expert understanding of job queue/messaging systems
  • Expert knowledge of REST APIs

Responsibilities:
  • Supporting the design and implementation of responsive web applications.
  • In partnership with the UX team, advocate for the end user by influencing decisions to ensure that product and design decisions meet user needs and expectations
  • Work closely with enterprise data and back-end API teams to solution enriched user experiences for both marketing and business operations
  • This position requires individuals to perform the following duties and work as part of a team:
  • Guide and mentor team members from a process perspective to ensure delivery of SLAs.
  • Support recruiting and hiring efforts.
  • Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken.
  • Identify and suggest business improvement opportunities.
  • Identify and drive opportunities to enhance service delivery and Customer experience.
  • Act as the first level of escalations and resolve the same to the satisfaction of the stakeholder keep also ensure Project Manager is informed of new issues.
  • Provide updates and submit reports related to own area of work.
  • Knowledge Management, Ensure SOPs are reviewed per the agreed frequency
  • Manage stakeholder relationship.
  • Ensure Team Productivity levels are achieved as per the targets set year on year.
  • Process Improvements and Process Adherence, provide information educate customer troubleshoot probe and fix issues.
  • Achieve Individual SLA targets set, as well the account level collective targets set for the team.
  • Ensure process delivery in the respective groups is as per the SLAs.
  • Complete all mandatory training and certifications for self and team.
  • Implement communication structure to ensure process and procedural updates are shared effectively.
  • Lead and contribute towards process excellence initiatives.
  • Provide detailed status updates on the CTQ (critical to quality) areas.
  • Perform quality checks and ensure error free processing.
  • Escalate to the management if deviations in the process are noticed.
  • Highlight open tasks to Team leads, Managers on time.
  • Provide work direction and guidance to team members and ensure accuracy of the work of team members their ability to operate under deadlines and to work on multiple tasks.
  • Conduct performance appraisals for team members provide input into the learning and career plans for team members.
  • Identify training needs of team members and provide coaching support to them.
  • Manage attrition and absenteeism.

Last updated on Sep 26, 2023

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