Senior Technical Writer

Snowflake is growing fast and we’re scaling our team to help enable and accelerate our growth. We’re passionate about our people, our customers, our values and our culture! We’re also looking for people with a growth mindset and the pragmatic insight to solve for today while building for the future. And as a Snowflake employee, you will be accountable for supporting and enabling diversity and belonging.

Snowflake started with a clear vision: make modern data warehousing effective, affordable, and accessible to all data users. Because traditional on-premises and cloud solutions struggle with this, Snowflake developed an innovative product with a new built-for-the-cloud architecture that combines the power of data warehousing, the flexibility of big data platforms, and the elasticity of the cloud at a fraction of the cost of traditional solutions. Over the last few years, Snowflake has added additional products and features to its portfolio (from data pipelines, cross-region / cloud features to data exchanges) to become the leading Data Cloud.

Snowflake technical writers work with a world-class team to create product documentation for Snowflake's industry-leading Data Cloud. Working in a fast-paced and challenging environment, you experience the immediate and direct impact of your contributions as Snowflake delivers weekly releases to our rapidly growing base of global customers.

RESPONSIBILITIES:

• Create online guides, reference docs, and tutorials for technical audiences (SQL engineers, application developers, etc).
• Engage directly with product managers, software engineers, and UI designers to ensure all features, enhancements, and changes are fully documented.
• Work with release engineers and dev ops to deliver weekly product updates and documentation.
• Work with support engineers and customer success managers to help drive customer engagement and adoption, which may include:
• Contributing to Knowledge Base articles and Community questions.
• Authoring and editing technical blog posts.
• Developing training materials, implementation guides, migration guides, best practices, and FAQs.

REQUIRED SKILLS/ EXPERIENCE:

• 10+ years creating technical product documentation from scratch, as well as from specs.
• Strong SQL and RDBMS skills (Oracle, Teradata, Redshift, SQL Server, etc); comfortable working with sample code.
• Experience with one or both of the following:
• Exposure to using and documenting any of the following security and governance technologies:
• Identity and Access Management (SSO, OAuth, MFA, RBAC, SCIM, etc)
• Networking and Private Connectivity (AWS PrivateLink, Azure Private Link, Google Cloud Private Service Connect)
• Governance (data masking/tokenization for column-level security, row-level security, data classification and anonymization, etc)
• Privacy-enhancing technologies like differential privacy
• Data clean rooms
• Expose to using and documenting any of the following data engineering and data storage technologies:
• ETL/ELT and BI.
• Data lakes, Apache Iceberg, cloud storage.
• Data pipelines (Kafka, streaming).
• Open-source platforms and authoring/publishing tools for a "Docs-as-Code" approach (Git, RST/Sphinx, Markdown, DITA XML, etc).
• In-depth knowledge of the content development lifecycle, including:
• Identifying and understanding the information needs of the audience.
• Gathering information, interviewing SMEs, and conducting research.
• Authoring, publishing, and managing online/web content.

ADDITIONAL DESIRED QUALIFICATIONS:

• Familiarity with:
• Cloud computing platforms (AWS, Microsoft Azure, GCP, etc).
• Programming languages/APIs (Python, JavaScript, Java, Go, C#/.NET, etc).
• Big Data analytics, machine learning, and statistics (Spark, Scala, R, etc).
• Database drivers/connectors (JDBC, ODBC, etc).
• Exposure to:
• CI/CD methodologies and technologies (Jenkins, Lambda, etc).

Snowflake is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Last updated on Aug 22, 2024