Senior Operations Associate - Supply

We’re looking for a talented individual to join our Rider Supply function within our Operations department. This candidate is responsible for agency & rider onboarding - ultimately ensuring we have adequate supply of riders at all times across all our markets. The ideal individual shall be outgoing, ownership-driven with strong relationship management skills and excited about the opportunity to shape this growing function. 

Responsibilities

• Ensuring we hit supply targets in all cities - by monitoring every stage of supply processes to ensure we have the right size fleet in every city.
• Lead the execution of our hiring workflow in all markets and assure compliance with local laws.
• Primary point of contact for 3pl’s. Supporting 3pl’s in enhancing drivers performance and compliance.
• Autonomously design, set up, and track all processes related to rider onboarding - including target-setting, onboarding velocity, and efficiencies, right-to-work compliance, etc.
• Provide effective and tailored communication to influence external and internal stakeholders
• Working with stakeholders from other departments - Ensuring coordination with operational changes and cross-functional efforts 

Requirements 

• Analytical - Able to use data to extract the relevant information, and identify and resolve issues. Proficient in Excel, or Google equivalent.
• Strategic Thinker - Demonstrate business acumen and aptitude to think strategically
• Effective communicator - Able to disseminate ideas in a clear, concise manner to the relevant stakeholders. Influencer and a negotiation with good public speaking and presentation skills.
• Track record of ‘getting things done’ - Willingness to get your hands dirty, and know when you have enough insight to make a call and apply the 80 / 20 rule to execute ‘on-the-fly’
• Resilient - Strong work ethic alongside an ability to tackle and bounce back from complex challenges and issues 
• Inquisitive - Intellectually curious, thoughtful, and comfortable questioning the status-quo
• Minimum 2 years of work experience in a fast-paced environment in an operations role

Benefits & Perks

• 25 days of Annual Leave + Public Holidays
• Comprehensive Medical Insurance
• Annual flight allowance
• Free Deliveroo Plus - Free delivery and access to special offers
• Enhanced Maternity & Paternity benefits
• End-of-year parties and regular social events
• An extremely fun team to work with!

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

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Last updated on Aug 22, 2024