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ServiceNow HRSD Functional Analyst

dfjdnwyykvmxdk0vhx9jct2ohu8qb009027a14rpuk03y2aq7vr2un93qru1r2ro · 30+ days ago

Hyderabad, TS, IN

Negotiable

Full-time

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We are CirrusLabs . Our vision is to become the world's most sought-after niche digital transformation company that helps customers realize value through innovation. Our mission is to co-create success with our customers, partners and community. Our goal is to enable employees to dream, grow and make things happen. We are committed to excellence. We are a dependable partner organization that delivers on commitments. We strive to maintain integrity with our employees and customers. Every action we take is driven by value. The core of who we are is through our well-knit teams and employees. You are the core of a values driven organization.

You have an entrepreneurial spirit. You enjoy working as a part of well-knit teams. You value the team over the individual. You welcome diversity at work and within the greater community. You aren't afraid to take risks. You appreciate a growth path with your leadership team that journeys how you can grow inside and outside of the organization. You thrive upon continuing education programs that your company sponsors to strengthen your skills and for you to become a thought leader ahead of the industry curve.

You are excited about creating change because your skills can help the greater good of every customer, industry and community. We are hiring a talented ServiceNow HRSD Functional Analyst to join our team. If you're excited to be part of a winning team, CirrusLabs ( http://www.cirruslabs.io ) is a great place to grow your career.

Location - Hyderabad
Experience - 3-8 Years

Work you will do

As ServiceNow functional expert, you are the Subject Matter Expert in ITIL process implementation over ServiceNow and have a keen interest across the ServiceNow platform. You will support practitioners across Europe and work with colleagues in multiple locations.

To make most of this opportunity, we are looking for evidence of strong grip on the following skills:

· Product & Service Management – You are responsible for not only the products you support but also the IT service they provide to the firm. This means you need to have an awareness of KPIs, metrics, and understanding how and when to escalate issues when required.
· Product Ownership – Understand what Agile is, be able to structure work in an Agile form; understand its artefacts and methodologies. Depth of knowledge required will depend based on which products you are working on.
· Requirement gathering – To be able to listen to what your stakeholders want and to be able to work as SME for the practitioners that utilize ServiceNow. Translate their need into technical specifications / Stories, that meet the needs whilst championing standardization and minimizing development.

Requisite Core Skills / Experience:
· Deep understanding of the ITSM Module within ServiceNow
· Experience of working with NOW apps
· Experience working in ServiceNow projects
· Capable of working in waterfall and agile methodologies.
· Experience of Business analysis
· A good awareness of the role that ServiceNow testing tools play in the software development lifecycle
· Able to demonstrate a true understanding of value and use this to prioritize a large backlog effectively, to optimize Business Value with finite resources
· Strong at building effective relationships
· Ability to work with minimal guidance and willing to take ownership
· Analytical, logical, thorough and methodical
· Troubleshooting / Problem management skills
· Excellent interpersonal manner, communication skills & customer focused
· Ability to translate key complex technical issues into common business language, specifically to be able to write stories for use in Agile processes
· Relevant BA / BSc Degree

Good to have skills:
· Experience of wider ServiceNow modules HR, ITBM & CSM
· Certifications in Business System Analysis,
· Agile Product Owner Certification
· ITIL Foundation certification preferred •

Last updated on Nov 7, 2023

About the company

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dfjdnwyykvmxdk0vhx9jct2ohu8qb009027a14rpuk03y2aq7vr2un93qru1r2ro

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