About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
About the Role:
As the Fleet Experience Senior Lead, you will collaborate with managers and stakeholders to enhance organizational engagement with stars and define the stars’ journey. This role requires a strategic thinker, effective communicator, and proactive problem solver who collaborates cross-functionally to develop and execute initiatives that elevate stars satisfaction, and brand loyalty. In addition, create and maintain detailed end-to-end star journey maps, and overall service excellence.