Commercial Experience Supervisor (Team Lead)

Grade Level: L2

Location: Karachi

Last date to apply: 24th August 2024

The Commercial Experience Supervisor (Team Lead) is part of the Commercial Experience team which is a sub part of the Regional Operating model led by the Regional Business Head. The team is focused on the attainment of the highest possible quality standards for customer facilitation across the Commercial Experience touch points in the region. Commercial Experience Supervisor will be reporting to the Commercial Experience Manager and will be deputed at an Experience Center in Karachi You will have 10-15 team members who will be striving with you to facilitate our customer base.

What does Commercial Experience Supervisor do?

• Manage the centre in the Manager’s absence and lead the team with positivity.
• Deal with irate customers as well as high profile clients and celebrities
• Take initiatives for process improvement and identify loopholes for increased efficiency.
• Coordinate and follow-up with multiple stakeholders for issue resolution.
• Understand and implement the customer care policies & procedures in practice and spirit.
• Take ownership and ensure timely resolution of customer complaints.
• Provide feedback to Manager and Head of Commercial Experience on important issues/problems identified by the customers to ensure customer retention

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What are we looking for and what does it require to be a Commercial Experience Supervisor?

• We are looking for someone who has prior experience in a leadership role and is technically savvy with solid convincing skills for handling high-profile/irate customers.
• The applicant should be hands-on with Microsoft Office and communicate through emails.
• We are looking for someone who has excellent communication and interpersonal skills to be able to advocate/defend what is right—even if it comes to conflict/disagreement with the management—with professionalism, maturity, and a balanced, holistic view of any competing viewpoints.
• The applicant should be able to manage the team independently in the customer experience manager’s absence and foster a sense of unity and uniformity amongst the team members.
• Basic know-how of inventory management and cash handling will be an added advantage.

• Bachelors/Masters from an HEC-recognized institution.

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.

Last updated on Aug 21, 2024