New Patient Registration Specialist

As the region's dedicated experts in exceptional musculoskeletal care, our doctors and staff at Lakeshore Bone & Joint Institute have served the orthopedic needs of northwest Indiana since 1968. With state-of-the-art facilities, we are dedicated to delivering the exceptional, compassionate care patients need to keep moving and keep enjoying their life. 

The New Patient Registration Specialist is responsible for answering all incoming calls and registering new patients for Lakeshore Bone and Joint Institute. This position requires accuracy in data entry and great attention to detail. 

Essential Functions:

·        Answer and route all incoming calls, avoiding voicemails

·        Direct calls and messages to provider offices, support staff, and other departments as needed

·        Register new patients by obtaining patient demographic and health insurance information, ensuring accurate data entry

·        Assess patient needs and direct to the appropriate office for appointment scheduling

·        Keep a daily log of registered patients and offices they were directed to

·        Follow-up on all unscheduled new patients in a timely manner

·        Other duties as assigned

·        Integrity and accountability

·        Responsible decision making

·        Adaptive and flexible

·        Teamwork

·        HIPAA compliance

·        Professionalism and work ethic

Required Skills:

• Ability to analyze situations and solve problems
• Ethical reasoning and decision-making
• Strong attention to detail
• Receptive and responsive to feedback
• Excellent verbal and written communication skills
• Time management, prioritization, and sense of urgency

Role Qualifications:

·        Must be at least 18 years of age

·        Must have reliable transportation

·        Proficiency in Microsoft Word, Excel, and Outlook

·        Digital literacy

Preferred Experience:

Minimum of 1-year medical practice and/or orthopedic clinic experience. Healthcare related background including medical terminology.; experienced in common office hardware and software including MS Office and outlook.

Minimum Requirements:

High school diploma or the equivalent

Preferred Education Requirements:

Bachelor’s degree preferred

Physical Requirements:

While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening shifts.  Work may hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear.  The employee must occasionally lift and/or move up to 50 lbs.  While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

Environmental/Working Conditions: 

Work is performed in an office environment. Involves frequent personal and telephone contact with patients and with testing sites and surgery departments. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involves dealing with injured sick people.

Compliance:

All employees have a responsibility to comply with our organization’s policies and procedures, adhere to our Code of Conduct, complete required compliance training modules, and report any observations of non-compliance.

EEO Statement:

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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Last updated on Oct 18, 2024