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Senior Customer Success Manager

complyadvantage · 29 days ago
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What you will be doing:

We are looking for a Senior Customer Success Manager to help us build our SaaS-based anti-money laundering solutions, which empower organizations to fight financial crime! We are building cutting-edge solutions that help create a safer world and stop money from ending up in the hands of criminals. You will join the customer success team, where you will be charged with nurturing relationships with a portfolio of our customers. You will be a trusted advisor to our clients helping them to get the best results from using the platform while feeding back ideas to the product development teams.

As a Customer Success Manager, you will 

  • Manage a portfolio of Market customers, from onboarding to training to adoption and beyond 
  • Be the dedicated contact and own the overall relationship with your clients 
  • Ensure that a implementation plan is in place for each new customer and take responsibility for a successful onboarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams
  • Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal
  • Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems
  • Drive cross-sell and upsell, expanding contract revenue in conjunction with the sales/account management team
  • Play a primary role in shaping the product roadmap based on customer feedback
  • Support/drive new feature roll outs, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc.
  • Actively contribute towards market development work, e.g. working with marketing to create high quality collateral/content and working with the product team to define future requirements
  • Function as the voice of the customer and provide internal feedback on how ComplyAdvantage can better serve our customers

About you:

As a Customer Success Manager, you will 

  • Minimum of 5 years of experience in a customer-facing role, preferably in customer success, account management, or sales
  • Proven track record of successfully managing and growing key client accounts, preferably in a B2B SaaS environment
  • Have a true passion for customers – fanatical about getting them the right outcomes and becoming their advocate
  • Possess a good understanding of technology with familiarity of concepts such as APIs and cloud solutions
  • Be a proactive self-starter that is self-directed and able to solve problems and execute independently
  • Have strong process management skills, you will be able to manage a varied workload with multiple deadlines 
  • Possess strong relationship management skills and the ability to coordinate across teams and build consensus
  • Ideally have previous project management experience and have worked in a start-up previously 

What’s in it for you?

  • Equity as we want you to have a part of what we are building 
  • Unlimited Time Off Policy- A work-life balance and focus on our well-being are critical to keeping us performing at our best
  • Hybrid working- We want you to strike a balance and be where you do your best work.  You will work with your manager to agree on what is best for you and your team
  • Opportunity to work on innovative projects with smart like-minded people who are keen to share their knowledge and continuously improve
  • Annual learning budget to drive your performance and career development
  • Parental leave and childcare benefits
  • Life Insurance to protect your loved ones 
  • Medical (100%), Dental (90%), and Vision (80%) contribution
  • Access to retail discounts (TriNet)
  • Pre-Tax transit benefits

The base salary range for this role is $80,000 to $100,000 + bonus, equity, and US benefits. The actual pay may vary based on factors such as location, experience, and skills.

 

About us:

ComplyAdvantage is the financial industry’s leading source of AI-driven financial crime risk data and detection technology. Our mission is to neutralise the risk of money laundering, terrorist financing, corruption, and other financial crime. 

More than 1000 companies rely on us to understand the risk of who they’re doing business with through the world’s only global, real-time database of people and companies. Our solutions identify thousands of risk events daily from millions of structured and unstructured data points.

We have five global hubs in New York, London, Singapore, Lisbon and Cluj-Napoca and are backed by Goldman Sachs, Ontario Teachers, Index Ventures, and Balderton Capital. 

Since 2014, we have raised over $100 million in funding, and in 2022 alone grew by over 40% to over 500 people globally. Over the next 12 months, as our revenue increases, we plan to increase to 600.

 

At ComplyAdvantage diversity fuels our rocket ship and our commitment to inclusion across race, gender, age, religion, identity and experience drives us forward every day. We encourage everyone to apply and aspire to consider every application fairly.

We will handle your information in accordance with our Privacy Policy. For further information, please click here.

Last updated on Mar 22, 2024

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